CUSTOMER SERVICE
If you need shopping assistance or have questions about your order or a specific product, please send an e-mail to customerservice@sproet-sprout.nl and we will answer your question as soon as possible.
DELIVERY TIME
Once we have received your order, we will do our best to send the items as soon as possible. We try to ship your package within 2 working days, except for national holidays.
We will pack your order with care and transfer it to PostNL or DHL. After your package has been sent your track & trace code will be send by mail by the forwarder. If you have not received an email, first check the spam box. It often happens that the e-mail arrives in there. If that is not the case, contact us at customerservice@sproet-sprout.nl. Packages within the Netherlands and Belgium are generally delivered within 1 to 2 working days. For the other countries this can take a few days.
SHIPPING COSTS
Europe 1: Denmark, France, Luxembourg, Austria, UK
Europe 2: Italy, Spain, Czech Republic
Europe 3: Poland, Hungary, Ireland, Portugal, Slovakia, Sweden, Norway, Finland
World: All other countries
RETURNS
Of course it may happen that you are not completely satisfied with the items you have ordered. Items can be returned in perfect condition with all labels still attached. Place the item (s) in the original shipping box together with the return form or use an alternative but decent package. Bring the package to the nearest post office within 14 days of the delivery date of your order. Please note that return costs are for your own account.
EXCHANGES
You can exchange your item for the same item if there is a defect, or a different size or item. Add your return form indicating which item you want to receive instead. If the item is available, we will send the requested article to you as soon as possible. The items which are returned must be in perfect condition with all labels still attached.
Send your package to:
Sproet & Sprout warehouse
Lammermarkt 57B
2312 CM Leiden
The Netherlands
If you have questions about your shipment, return or exchange, please send an email to customerservice@sproet-sprout.nl.